OpenApplyAccount Setup 7. Automated MessagesCustomizing Automated E-mail Messages

Customizing Automated E-mail Messages

Automate Messages Based on Status

Under Settings > Admissions > Status & Notification, you can customize and automate the notifications that parents receive at every step of the application process.

The Status notifications are disabled by default. Once enabled, the icon in the Applicant Message and Family Message column will change from a yellow flag to a green checkmark.

Edit individual Status notification e-mails by clicking on the Status such as "Pending" or "Admitted."

On the edit page, tick the checkbox for Notify applicant and/or Notify family to enable the notification.

Navigate back to  Settings > Admissions > Status & Notification, and scroll down to view and edit additional notification e-mails.

Please see this tutorial for further details on customising the Applicant & Family Welcome Email

Please see this tutorial for further details on cusomtising the Tour, Interview or Open Day Confirmation Emails

All e-mail templates have mail-merge capabilities, so you can further personalise the content of your message.

To add files and images to these e-mail notifications please see this tutorial: Attaching Files and Images to Status Notification Emails